All items that are made to order are unfortunately non refundable. This is because the wool for your order has been ordered in specifically to make up your order. If you would like to cancel your order within the same day that you ordered it then I would be happy to do this for you.
Any items bought from the ready made section can be returned within 7 days of receiving. Postage to return will be at your own cost, but a full refund will be given once I have received the item undamaged and as it was sent safely.